Registered name 'Chilli Studios (Newcastle and Gateshead Arts Studios) Ltd
Registered address:
The Blackfriars Centre
Newbridge st,
Newcastle upon Tyne,
NE1 2TQ

Chilli Studios (Newcastle and Gateshead Arts Studio LTD)

PRIVACY POLICY

 

Interested parties : studio members, volunteers, members of the public, suppliers, customers and subscribers 

 

Information we Collect

 

As a member, volunteer or a subscriber of Chilli Studios Organisation, we are required to hold personal details relating to your association with the studio. These details will  include your name address and contact details such as email and phone number and in some cases payment information. You may also choose to provide us with additional personal information relating to your personal circumstances in relation to your contact with the Studio and other members.

 

How we Collect your Information

 

As a subscriber we will periodically check with you that you are happy to continue to receive emails from us. 

As a member or volunteer we will ask you to complete a membership application which contains personal information. We will review this information with you as required by us and as directed by you – i.e. in the event of a change of address or circumstance. 

 

Why we Need Your Information and How we Use It

 

Within Chilli Studios We work within a legal framework rely on a number of legal bases to collect, use, and share your information, including:

 

MEMBERSHIP as needed to provide our services, such as when we use your anonymous information to report on funding outcomes, or information to settle disputes, or to provide support in line with our policies relating to referral requirements, studio use and policies such as safeguarding vulnerable adults.

 

MARKETING CONTACT when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list and receiving newsletters and information about events and exhibitions.

 

ACCOUNTING if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases or fees if required by tax and charity law.

 

LEGITIMATE INTEREST as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the membership agreement and Studio Terms of Use policies . 

 

Information Sharing and Disclosure

 

Security of Information is very important to Chilli Studios . We will only share your personal information for very limited reasons and in limited circumstances, as follows:

 

FUNDERS We share information with funders as necessary to provide you with our services and comply with our obligations under the terms of financial contracts and agreements this will usually be in anonymised format as described in the application and consent form completed on application, unless you have specifically agreed to provide an account in narrative form and this will be agreed and noted separately.

 

SERVICE PROVIDERS. We engage certain trusted third parties to perform functions and provide services to our Charity, such as our valued volunteers, our accountants and IT Specialists. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

 

BUSINESS TRANSFERS. If we terminate or merge our service , we may disclose your information as part of that transaction, only to the extent permitted by law.

 

COMPLIANCE WITH LAWS. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our members staff, volunteers or others.

 

Data Retention

 

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We will generally keep your data for 7 years. Our Data storage is compliant with GDPR regulations and the policy and procedure is reviewed regularly to ensure consistent application. This involves us keeping your contact details in a secure database accessed only by staff and volunteers as necessary.

 

Transfers of Personal Information Outside the EU

 

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

 

 

Your Rights

 

As a studio member, volunteer or subscriber to Chilli Studios you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

 

ACCESS. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

 

CHANGE, RESTRICT, DELETE. You may also have rights to change, restrict our use of, or delete your personal information. Except for under exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

 

OBJECT. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

 

COMPLAIN. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

SAFEGUARDING POLICY

As an organisation we hold that safeguarding may be required when a service user has needs for care and support and is experiencing, or at risk of, abuse or neglect, and as a result of those care and support needs is unable to protect themselves from either the risk of, or the experience of abuse or neglect.

If anyone has a safeguarding concern relating to anyone involved directly or indirectly to our service below is our process:

 

How to Contact us

 

By email at :  info@chillistudios.co.uk 

 

In writing to :

Bob Malpiedi – Chief executive officer 

Chilli Studios 

Blackfriars Hall 

Newbridge street 

NE1 2TQ